At MAGATHI PAN SERVICES, we strive to maintain transparency in all our digital transactions and wallet settlements.

1. Automatic Refund for Failed Transactions

• If a service request (such as NSDL eKYC, PAN Find, or Coupon Purchase) fails due to technical errors or gateway dropouts, our system initiates an automatic refund directly to your portal wallet.
• Automatic refunds typically reflect in your wallet balance within 1 to 5 minutes.

2. Non-Refundable Transactions

• Once a PAN application or coupon is successfully processed, verified, and submitted to government portals (UTI/NSDL), the fee cannot be refunded or cancelled.
• Wallet top-up amounts loaded via payment gateways are non-refundable as cash, but can be utilized fully for platform services.

3. Dispute Resolution

• If you encounter a balance deduction without service delivery and the automatic refund is not credited within 30 minutes, please raise a support ticket with your transaction ID.

4. Contact Support

For refund inquiries, contact us at info@magathipan.in.net or call +91 9597909565.

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